Privacy Policy

For service enquiries, we process the contact details and message you choose to provide through the contact form or website chat. Technical information can include your IP address and browser information used for security and message delivery.

Records provided under earlier service arrangements may still include account, company, identity, document and payment-related information. Closing the online account interface does not itself delete those records.

We use current enquiry information to respond to your questions, discuss requested services, deliver messages and protect the website against abuse. Earlier service records continue to be handled for the purposes and obligations associated with those records.

The enquiry website uses Supabase for data hosting, Resend for email delivery and Cloudflare for security and bot protection. Website chat messages and their conversation context are forwarded to a staff inbox in Telegram so our team can respond.

Earlier service disclosures also covered payment and compliance processing. Pausing online registration and checkout does not erase records from earlier arrangements.

We never sell personal data to third parties.

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Application-level encryption protects sensitive fields. Access is controlled through Row Level Security policies. Documents are stored in private buckets with time-limited signed URLs.

For historical service records, the existing retention commitments remain: cancelled-account data is retained for 1 year before personal information is anonymized, and financial records are retained for 7 years under the previously stated tax and legal requirements.

For questions about enquiry data or historical records, or to request access, correction, export or deletion, contact privacy@warmshell.io. Online account controls are currently unavailable; you can also reach our team at +381 61 645 8335.

You have the right to access, correct, delete, and export your data. You may opt out of marketing communications at any time. These rights apply regardless of your location, consistent with GDPR and CCPA standards.

For privacy inquiries: privacy@warmshell.io